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Shipping Policy

We offer shipping via FedEx for orders placed at www.jdoggphair.com for shipping within the Continental US. A correct Street Address, City, State and ZIP is required. If shipping to a P.O. Box or APO/FPO Address, please contact us at customercare@jdoggphair.com or call us at 303-482-5422 for additional shipping options.

Packages are shipped 5 days a week Monday through Friday. We are closed for shipping on the following days: Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

When Will You Receive Your Order?
Most orders will arrive in 6 business days depending on whether expedited or ground shipping is selected. Most orders are shipped within 24 hours.

Delivery Options
J. Dogg Phair offers the following FedEx shipping options:

  • Ground
  • 2-Day
  • Standard Overnight
Note that FedEx Saturday delivery is not offered at this time.

Shipping Charges
Shipping cost is based on the weight of your order in conjunction with the destination zip code.

J. Dogg Phair does not charge for packaging and handling and charges for just the shipping fees that we incur. That is just one way that we can say thank you for the order!

Shipping Internationally
We cannot calculate international shipping automatically. Please call us at 303-482-5422 or send us an email at customercare@jdoggphair.com to place your orders that need to be shipped international.

Customer Satisfaction
Your complete satisfaction is our priority! Please e-mail or call us for any reason whatsoever. Thank you for shopping with us at www.jdoggphair.com!

Return Policy

At J. Dogg Phair Presents, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set specific guidelines to ensure a quick and easy return process.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less a 10% restocking fee. Shipping fees are non-refundable. For free shipping orders, actual shipping costs will be deducted from your refund. All sales are final on any "sale" items.

General Return Policy

An item can be returned if it has not been used for a standard 10% re-stocking fee and must be returned within 15 days of sale date. To return a product the item must be in unused condition (i.e. not been removed from its original packing). If you wish to return a product(s) due to shipping errors or any other reason, you must:

Contact us to obtain a Return Merchandise Authorization (RMA) number by calling 303-482-5422 within 5 days of the receipt of the product(s). You must provide us with your name, contact number, invoice number, order date and reason for return.

If there was an error on our part, call us within 5 days of the product delivery and we will make every effort to send you the correct product at no cost to you.

All Clearance items are sold "as is" and are not eligible for return.

Return of Damaged Product(s)

When receiving a delivery from J. Dogg Phair Presents, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.

Please follow the following guidelines:

For items shipped via FedEx, UPS. If there is any damage, visible or not, you have 5 days to contact us at 303-482-5422 to report the damage and to get a return authorization number. If you do not contact us within 5 days, the merchandise becomes your property.

If only part of an item is damaged, you may accept the order, note the damages, and contact us. We will make every effort to replace damaged pieces at no cost to you.

Return of Product(s) Received as a Gift

If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us at 303-482-5422 for further instructions on how to process your return.